Customer Service Team Leader

A global contact center based in Canary Wharf, London is looking to recruit a full time Customer Service Team Leader to ensure Agents are providing an excellent customer experience for customer purchasing exceptional products.

Main Purpose of Role

We are seeking an experienced customer focused, energetic individuals that care as passionately about managing people and delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you!


  • Management of the team.
  • Responsible for end to end performance management of agents.
  • Accountable for the performance, productivity and quality of the team.
  • Conduct regular remote and side by side quality monitoring of agents.
  • Conduct regular coaching and feedback sessions with all agents.

Skills Requirements:

  • Team Manager Experience.
  • Ability to manage a Team.
  • Excellent communication skills
  • A pro-active mindset, with a willingness to be flexible, agile & react positively to change.
  • A natural ability to build rapport whilst working from a call guide.
  • Ability to drive performance and achieving personal targets and Team KPI's.
  • A Confident and professional telephone manner.
  • Strong organizational skills, and the ability to plan and priorities your own workload
  • Ability to work in a paperless and pen less environment.
  • Computer literate preferably with previous experience of working on internal databases or appointment booking systems.

Salary: £26,000 - £30,000 per annum + benefits (depending on experience)

Hours: up to 40 per week, between the hours of 9am - 6pm Monday - Sunday. 

  • 40 hrs a week
  • 5 working days
  • Full training provided and paid for
  • Great Working Environment
  • Accessible by bus and Tube

Company Benefits:

  • Working culture of fun and sociable team environment
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Nuffield
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £400 +
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Cycle to work scheme

To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course. Also please call Monika for more company details.

Job Title: Customer Service Team Leader
Job Reference:

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