Dutch & English Speaking Customer Service *London Hybrid*

We are recruiting for a permanent Customer Service Assistant to speak both Dutch and English.

**These positions are Hybrid for London and surrounding areas**

Main Purpose of role:

  • Responding to English and Dutch emails, answering English and Dutch calls,
  • Dealing with customer quires on our system and translating replies from English to Dutch and Dutch to English.
  • To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and Dutch.
  • You will be communicating directly with customers on the phone, by email, social media and live web chat.
  • You will handle communications from customers enquiries,
  • Updating customer details (address, payment methods),

The Multilingual Consultant will report into the Dutch Team Leader.

You should have:

  • A natural ability to communicate and empathise
  • A confident and professional manner
  • A real willingness to help a customer with their challenge
  • The desire to have fun at work!

Salary: £20,800 per annum + bonus (£25,800 OTE) 

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior
Agent, Trainer, Quality Support Executive and Team Manager.

Hours: 40 per week (5 days) Standard Office hours are between 8am and 8pm Monday to Friday &

8am - 4pm Saturday to Sunday. Hours each week will be outlined in a monthly rota.

  • IIP Accredited Employer
  • great working culture of fun and sociable team environment
  • 50% discount with More bus for monthly and quarterly tickets
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards

To be considered for this excellent opportunity, please apply with your C.V and we will be in touch in due course.

Job Title: Dutch & English Speaking Customer Service *London Hybrid*
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