We are recruiting for a Full Time Insurance Customer Service Advisor to speak both German and English.
Your role will be to deliver an exceptional level of customer experience for all SIIL customers. This will be with both German and English customers. As the products are highly regulated, the environment we work in is highly regulated with maximum focus on TCF(Treating Customer Fairly) and FCA regulations.The Multilingual German Customer Experience Consultant will be answering customer telephone calls, emails, faxes,letters and web forms.The role is permanent (subject to passing probationary period) and you will need to pass a SWD check, Credit check and any additional right to work in the UK checks.
Main Purpose of role:
- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £23,147.29 per annum plus £1k bonus
Location: Ringwood, Hampshire
Hours: 40 paid hours per week.
Shifts: Monday - Friday, 8am - 4.30pm or 8.30am - 5.30pm
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
Please apply with your latest CV and we will be in touch in due course
|Job Title:||German & English Speaking Customer Advisor – £23,147k PA|
|Salary:||£23,147 per year|
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