We are recruiting for a permanent Customer Service Advisor to speak both German and English.
The company is an international life insurance, pensions and investment group with approximately 27,500 staff and over 40 million customers.
A division of this group specialises in Accident Insurance and are dedicated to developing and providing uncomplicated insurance plans to protect their customers and their customers' loved ones.
Main Purpose of role:
- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
The Multilingual Consultant will report into the German Team Leader.
You should have:
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £23,841.71 per annum + £1k Bonus
Location: Ringwood, Hampshire
Hours: 40 paid hours per week typically between the hours of 8am and 6pm Monday to Friday
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
To apply for this excellent opportunity and more detailed information regarding the position, please call Alan or Monika and submit your latest CV.
|Job Title:||German & English Speaking Customer Service Advisor|
|Salary:||£23,841 per year|
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