German & English Speaking Customer Service *Remote*

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

Main Purpose of role:

  • Responding to English and German emails, answering English and German calls,
  • Dealing with customer quires on our system and translating replies from English to German and German to English.
  • To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
  • You will be communicating directly with customers on the phone, by email, social media and live web chat.

The Multilingual Consultant will report into the German Team Leader.

You should have:

  • A natural ability to communicate and empathise
  • A confident and professional manner
  • A real willingness to help a customer with their challenge
  • The desire to have fun at work!

Salary:                                    £21,000 per annum 

Location:                                *Fully Remote Anywhere in the UK*

Hours:                                     40 paid hours per week.

Shifts:                                     Monday - Sunday, 40 hours per week, based on a shift pattern. Weekdays: 0700 - 1530,   0900 - 1730,   1130 - 2000,     Weekends:    0900 - 1700

  • IIP Accredited Employer
  • great working culture of fun and sociable team environment
  • 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £1000
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Love to Shop Voucher rewards
Job Title: German & English Speaking Customer Service *Remote*
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