Italian & English Speaking Customer Service Advisor

We are recruiting for a permanent Customer Service Assistant to speak both Italian and English.

Main Purpose of role:

The company works for a number clients who specialise in providing a variety of magazine collection subscriptions to its customers. We cover an exciting range of magazine collections such as comic heroes, crafts & cooking, technology, kids, sci-fi fantasy, model making, sports and military history. The Multilingual Contact Centre Consultant will be responsible for responding to English and Italian emails, answering English and Italian calls, dealing with customer quires on their system and translating replied from English to Italian and Italian to English. You will be communicating directly with customers on the phone, by email, social media and live web chat. The purpose of the job is to provide a fantastic customer experience by always responding quickly and professionally.

  • A natural ability to communicate
  • A confident and professional manner
  • A real willingness to help a customer with their challenge
  • The desire to have fun at work!

Salary: £21,500 per annum + bonus

Hours: 40 paid hours per week.

Shifts: A rota is supplied every two weeks with your working hours. Typical working hours for this role are 8.00am - 4.30pm, and 9.30 am - 6.00 pm. Contracted hours are 7.00am - 10.00pm Monday to Sunday. You occasionally may be required to cover weekends when required by the business. The weekend shift will cover the hours between 9.00am-5.30 pm.

Company Benefits:

  • IIP Accredited Employer
  • BUPA Life Insurance Scheme
  • Suggestion Box Monthly Winner Paid Reward
  • Cycle To Work Scheme
  • Home Computing Scheme
  • Dentist scheme
  • Eye test vouchers
  • Excellent onsite training and induction
  • Staff room with complementary refreshments
  • Corporate discounts, including hairdressing, gym membership, restaurants and bars
  • Monthly dress down days
  • Involvement with local charities and fundraising days/events
  • 20 days holiday per annum plus an additional day per year of service up 5 days
  • Bank holidays entitlement
  • Academy career progression structure
  • Recently renovated premises
  • Specific benefits on campaigns you work on including discounts, incentives and prizes.
  • Recommend a friend scheme paid reward
  • NVQ qualifications
  • Free car parking

To be considered for this excellent opportunity, please call us or apply with your C.V and we will be in touch in due course.

Job Title: Italian & English Speaking Customer Service Advisor
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