Operations Manager – £30kpa – London

Our established client based in Canary Wharf, London  is looking for an experienced Manager to join an exciting multi-channel automotive customer service & lead generation team consisting of 11 FTE working on 4 different activities. We represent one of the best known car manufacturers in the UK.

Operations Manager 

Salary: £30,000

They are looking for candidates who are driven by delivering exceptional customer service and have a passion for cars. Your enthusiasm must inspire your colleagues and be evident in your work.

You will be responsible for managing & coaching the team and take on additional responsibilities in terms of the overall management of the campaign including liaising directly with our client.

Job profile:

  • Overall management of the campaign in conjunction with the CSDD.
  • Accountable for the performance , productivity and quality of the campaign - Conduct training for new recruits as well as existing agents as and when required.
  • Responsible to motivate and drive their team to maximum efficiency
  • Be appointed to bring out the best in the individuals within the team and maximise their potential.
  • Ensure the members of the team are fully compliant in carrying out their duties.
  • Provide on-going daily support for members of the team and be the first point of contact for the team.
  • Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained.
  • Develop high level relationships to serve as a trusted partner for our client.
  • Organize the necessary resources to the client needs.
  • Contribute pro-actively to the overall development of the campaign through ideas and creativity.
  • Participate in client events & meetings as requested.

 Key competencies:

  • University degree preferred.
  • Automotive industry experience preferred.
  • Minimum of 5 years proven experience managing multi-channel customer service or sales teams.
  • Excellent communication and motivational skills, ability to multitask and work independently.
  • A proven track record in performance and achieving targets within a call centre environment.
  • Good understanding of call centre practices, KPIs etc.
  • Experience in live chat, email communication, inbound customer service and outbound sales.
  • Good level of computer literacy (MS Word, MS PowerPoint, MS Excel, Call centre software)

Location:

The role will be based at our offices near Canary Wharf on the Isle of Dogs in London. Currently we work in the office 3 days a week (Tue-Wed) and the remaining days are worked from home.

Compensation & Benefits:

  • Competitive salary + annual performance based bonus
  • 20 days paid holiday + additional days based on longevity in the company
  • Corporate pension plan
  • Subsidised gym membership
  • Cycle to Work Scheme
  • Tech Scheme
  • Childcare vouchers

To be considered for this excellent opportunity, please apply now with your up to date C.V and call Alan for more details on 01202 292907

Job Title: Operations Manager – £30kpa – London
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