- Responding to English and German emails, answering English and German calls,
- Dealing with customer quires on our system and translating replies from English to German and German to English.
- To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
- You will be communicating directly with customers on the phone, by email, social media and live web chat.
- A natural ability to communicate and empathise
- A confident and professional manner
- A real willingness to help a customer with their challenge
- The desire to have fun at work!
Salary: £21k per annum
Location: Main Office is in Ringwood, Hampshire but remote working throughout UK available for this position.
Hours: 40 paid hours per week. (Part time also available)
Shifts: Monday - Sunday, 40 hours per week, based on a shift pattern. Weekdays: 0700 - 1530, 0900 - 1730, 1130 - 2000, Weekends: 0900 - 1700
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £1000
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
|Job Title:||*Remote Working* – German & English Speaking Customer Advisor|
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