Spanish & English Speaking Customer Advisor – Hybrid

A global contact center based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Service Advisor to speak both Spanish and English

Main Purpose of Role:

We are looking for a Team Manager to join our existing team that offer holiday packages to European customers both online and over the phone.

Suitable candidates will be fluent Spanish speaker and have good English
language skills.

Our ideal candidate will be someone who has a passion for customer service and a natural ability to influence sales.

The travel agent will be expected to handle incoming calls on behalf of Pierre et Vacances including the exploration and understanding of the needs and expectations of customers.

Responsibilities: 

-    Handle incoming calls for both sales and service calls 
-    Handle service requests in the applications system supplied by Pierre et Vacances
-    Generate sales through understanding customer needs and creating desire 
-    Cancel, modify or confirm visits already sold 
-    Upsell additional products, services and extended stays 
-    Assist customers on live chat with enquiries about the product and website bookings. Key Competencies: 

Key Competencies:

  • Spanish and English speaker to fluent level
  • Excellent interpersonal skills
  • Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
  • A natural ability to drive sales
  • Professional and emotionally resilient.
  • to embrace the brand vision of the Pierre et Vacances core values 

Hours: Monday to Friday 8am till 5pm

Salary: £10.00 hour + benefits

Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £5000 per annum

  • 40 hrs a week
  • 5 working days
  • Training provided remotely
  • Hybrid working option but must be able to access London office
  • Full training provided and paid for
  • Great Working Environment
  • Accessible by bus and Tube

Progression: Agents can progress to positions such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive and Team Manager.

Training

  • Full product and system training provided
  • Sales technique training provided
  • Customer Service skills training provided

Compensation & Benefits

  • IIP Accredited Employer
  • BUPA Life Insurance Scheme
  • Childcare Vouchers
  • Dentist scheme
  • Eye test vouchers
  • Excellent onsite training and induction
  • Staff room with refreshments
  • Corporate discounts, including hairdressing, gym membership, restaurants and bars
  • Smart casual dress code and policy
  • Involvement with local charities and fundraising days/events
  • 20 days holiday per annum plus an additional day per year of service up 5 days
  • Bank holidays entitlement
  • Academy career progression structure
  • Recently built premises
  • Specific benefits on campaigns you work on including discounts, incentives and prizes
  • Recommend a friend scheme paid reward
  • Apprenticeship positions available
  • NVQ qualifications

To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course. Also please call Monika for more company details.

Job Title: Spanish & English Speaking Customer Advisor – Hybrid
Job Reference:
Salary:
Sector:
Location:

You Might Also Like

Click on the logo below to view our other jobs.

South West Recruits

Disclaimer

South West Recruitment Ltd is a data controller for the purposes of data protection legislation. Authorised members of our staff have access to this information and act as data processors.

We ask you to share information with us so that we can provide you with work-finding and related services. Unless we are allowed to do so by law, we will not give your information to anyone without your consent.

We have a full Data Protection Policy and Privacy Notice that tells you what you can expect from us and how we will protect your rights. The privacy notice tells you what information we collect, how we use it, how long we keep it, and who we share it with.

It also tells you about your rights as an individual with regards to the processing of your personal information, so we recommend that you take the time to read this document.

If you have any questions or want to exercise any of your data protection rights, please contact: Alan Hoey, South West Recruitment Ltd of 1 Holdenhurst Road, Bournemouth, Dorset BH8 8EH.