We are looking for customer service superstars to provide first line support for Gas Provider clients.
Your role is to answer telephone calls and book engineers appointments.
You will also answer any questions sympathetically using a comprehensive list of FAQ's.
Agents are responsible for the appropriate call handling of incoming customer phone calls. Agents shall be responsible for:
● Displaying a positive, empathetic and courteous attitude toward our Client's products, services, rates and customers at all times;
● A strong command of spoken and written in the required language.
● Communicating through listening to and interpreting customer needs and questions. Once customer needs have been identified, Agents must be able to effectively and efficiently service the customer;
● Accurately recording details of each call on the customer services tool, including name, phone number and post code or email address and a description of their enquiry;
● Using reasonable efforts to provide a seamless transaction and respectful interaction with other Agents, supervisors or other appropriate personnel
Salary: £11.50 per hour
Location: Main Office is in Ringwood, Hampshire. Hybrid after training
Hours: 45 paid hours per week.
Shifts: Rota hours: Monday-Sunday 8am-6pm
Key Competencies:
● Good written and verbal skills in the required languages.
● Excellent interpersonal skills
● Professional and emotionally resilient.
● Sympathetic and empathetic approach to customer service
● Good attention to detail
● Experience in a previous customer service or sales roles (E);
● Excellent communication and motivational skills, ability to multitask and work independently (E);
● Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
● Flexible approach to working hours and location (E);
● Excellent understanding of call centre practices, KPIs etc. (P);
Benefits:
- IIP Accredited Employer
- great working culture of fun and sociable team environment
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
| Job Title: | Customer Service Advisor – £11.50 per hour hybrid after training |
| Job Reference: | 33762 |
| Salary: | £11.50 - 11.50 per hour |
| Sector: | Commercial |
| Location: | Ringwood |
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