Dutch Speaking – Customer Service Advisor

Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour

Location: Canary Wharf - London

**Immediate Start**

Overview

We are seeking multiple Dutch-speaking Customer Service Advisors to join our team on a temporary basis for 2-3 weeks only. This is an excellent opportunity for native or fluent Dutch speakers who are looking for a short-term position to earn quick income.

As a Careline Advisor, you will play a vital role in supporting consumers in the Benelux region affected by a specialised nutrition product recall. You will provide empathetic, accurate, and professional assistance to consumers via phone and email, ensuring compliance with regulatory standards.

Responsibilities

• Handle inbound calls and written enquiries from Dutch-speaking consumers regarding the product recall.
• Provide clear, accurate, and empathetic guidance tailored to individual needs.
• Log and process cases in the case management system with attention to detail.
• Arrange sample returns and resolutions in line with recall policies.
• Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
• Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance and accurate dissemination of information.

Qualifications

• Fluent written and spoken Dutch (mandatory) - this is essential for the role.
• Excellent communication and interpersonal skills with the ability to empathise with consumers.
• Previous customer care experience, preferably in the food industry or a regulated sector.
• Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
• Ability to remain calm and professional under pressure, especially when dealing with sensitive cases.
• Flexible to work shifts within the operational hours.
• Self-motivated and a team player.

Day-to-Day

• Respond to consumer queries via phone and email, ensuring a high level of customer care.
• Accurately document all interactions in the case management system.
• Liaise with logistics teams to arrange product returns and resolutions.
• Work closely with internal teams to ensure compliance with recall procedures.
• Provide a professional and empathetic service to consumers, particularly those in vulnerable situations.

Benefits

• Competitive hourly rate of £14.18 per hour.
• Opportunity to gain experience in a high-volume, regulated customer service environment.
• Work within a supportive and collaborative team.
• Ideal for individuals in between jobs seeking a short-term position for quick income.

Please note: This position is for native or fluent Dutch speakers only, and this is an essential requirement. The role is temporary, lasting for 2-3 weeks only, making it an ideal opportunity for those seeking short-term work.

If you are a compassionate and detail-oriented individual with the required language skills, we encourage you to apply today!

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