Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Contact Centre Consultant to speak both German and English.
As a Contact Centre Consultant you are in the best position to supply best in class customer service to the customer of this exciting new EV car brand to Europe.
Candidates are required to have +1 year experience in a customer service role within the automotive industry.
The role will entail:
- Incoming and outgoing calls
- Professional emails and chat
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
- Simple complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working...)
- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership
- Update relevant databases, and customer records.
The ideal candidate will have:
- Excellent telephone manner
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Previous retail and customer service experience would be beneficial
Salary:
£13 per hour (£27,040 per annum)
Hours:
Working hours are on a rota Monday to Friday 7am till 5pm (rotating shift pattern, 5 days / 40 hours per week / 8 hours per day)
- 40 hrs a week
- 5 working days
- Full training provided and paid for
- Great Working Environment
- Accessible by bus and Tube
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward;
- Cycle To Work Scheme;
- Home Computing Scheme;
- Dentist scheme;
- Bus Travel scheme;
- Eye test vouchers;
- Excellent onsite training and induction;
- Staff room with complementary refreshments;
- Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars; - Weekly dress down days;
- Involvement with local charities and fundraising days/events;
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.
| Job Title: | German and English Speaking Customer Advisor Hybrid £13.00ph |
| Job Reference: | 33885 |
| Salary: | £27,040 per year |
| Sector: | Commercial |
| Location: | London Arena |
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